top of page
Technical support for software and HW
DECSTOR is a team of qualified specialists that provides expert technical support services for software and hardware.
We specialize in the development, support and implementation of various software and hardware products. Our experts have many years of experience in supporting various software and hardware and are ready to solve any problems associated with the chosen solution.
We provide a full range of expert technical support services for software and hardware.
· dedicated technical support specialists (engineers) with the possibility of visits to the Customer’s site;
· consultations on improving the efficiency of the system;
· carrying out work to analyze the performance of infrastructure elements;
· transfer of knowledge to the Customer’s specialists in the form of seminars on the selected technology;
· Carrying out work at the customer’s site to resolve ongoing requests for technical support;
· carrying out scheduled maintenance work, updating infrastructure, conducting migrations to new versions;
· analysis of the Customer's systems to search for existing and possible bottlenecks, the presence of typical configuration errors and solution architecture;
· resolving issues by technical support service in order to ensure the operability of the existing infrastructure 24x7 with on-site visits to the Customer’s site or remotely;
· solving technical problems at the intersection of technologies and other vendors with the involvement of related specialists;
· solving emergency situations by visiting the Customer’s site;
· consultations with the Customer's technical specialists on installation, configuration, technical features, configuration, administration of software and HW;
For each client we put together an optimal service package!
Our company has brought together professionals in various fields from a wide range of software and hardware manufacturers. In total, the company's employees took part in more than 70% of the implementation of corporate systems. We are ready to share our expertise and available resources to provide technical support and migration to new systems:
The list of supported software and hardware is constantly expanding, and we are ready to consider options for cooperation. DECSTOR company guarantees fast and high-quality service, since our specialists are highly qualified and constantly improve their qualifications.
Our key advantage in comparison with technical support from manufacturers is that we successfully resolve up to 90% of all requests at the L1 level. An important fact is that when setting up a system for support, our specialists study/understand the architecture of the system in advance, understand the “Bottlenecks,” which significantly saves time on familiarizing themselves with the environment when submitting customer requests. As a result, such a service works many times faster and more efficiently than vendor technical support.
bottom of page